Edit file File name : money-back-policy.html Content :<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>iCleanUP - Money-back Policy</title> </head> <body> <h1>Money-back Policy for Subscriptions Purchased</h1> <p>Last updated: December 10, 2024</p> <p>Mobilio LTD, a United Kingdom company, is registered at Unit 2340 2nd Floor 6 Market Place, Fitzrovia, London, United Kingdom, W1W 8AF and its partners Moballiance LTD a United Kingdom company, is registered at 61 Bridge Street, Kington, United Kingdom, HR5 3DJ and Jomapp LLC, a Florida company, is registered at 7901 4th St N STE: 300, St. Petersburg, FL 33702, US (collectively referred to as “Mobilio LTD, Moballiance LTD and Jomapp LLC”, “Company”, “us”, ”ours” or “we”) operate the Fancy Face - Face Yoga mobile application, websites (<a href="https://quiz.dev.fancyface.app">quiz.dev.fancyface.app</a>), blog and all services, functions and content offered. by Fancy Face (collectively, the “Application”).</p> <p>Please note that Sections 1. “Our policy for subscriptions purchased via our website”, and 2. Subscriptions purchased via an app distribution platform” are mutually exclusive, therefore either one or the other will apply to your particular circumstances, but not both. </p> <p>This Policy forms an integral part of the Terms of Use and becomes binding on users upon their acceptance of the Terms of Use. Any translations of this Policy from the original English version are provided for convenience only. In the event of discrepancies between the English version and any translation, the English version shall take precedence and remain the sole legally binding version. </p> <h2>1. Our policy for subscriptions purchased via our website </h2> <h3>Money-back Guarantee Rules</h3> <p>In addition to refund rights available under applicable laws, if you purchased our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:</p> <ul> <li>You contact us within 30 days after your initial purchase and before the end of your subscription period.</li> <li>You have followed our program (i) at least during 7 consecutive days within the first 30 days after the purchase (for monthly and more lengthy subscription periods) or (ii) at least during 3 consecutive days within the first 7 days after the purchase (for weekly and biweekly subscription periods).</li> <li>You are able to demonstrate that you have followed the program pursuant to the requirements stated below in Section “How to demonstrate that you have followed the program”.</li> </ul> <p>We will review your application and notify you (by email or otherwise) whether your application is approved.</p> <h3>How to Demonstrate That You Have Followed the Program</h3> <p>You can demonstrate that you have followed the program by fulfilling the following simple condition:</p> <ul> <li>You provide screenshots from the app proving that you have finished at least 7 consecutive sessions (for monthly and more lengthy subscription periods); or at least 3 consecutive sessions (for weekly and biweekly subscription periods).</li> </ul> <h3>Important Statement</h3> <p> Please note that only fulfillment of all the above requirements allows you to receive a complete Voluntary Refund under "Money-back policy». For the sake of clarity, this "Money-back policy" does not apply to any other instances, including:</p> <p>1. Personal reasons (you don't like the product; it did not meet your expectations etc.);</p> <p>2. Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).</p> <h2>2. Subscriptions purchased via an app distribution platform (App Store, Google Play, etc.)</h2> <p>If you purchased your subscription via an app distribution platform, you can cancel your subscription via the app distribution platform. To do this, reach out to Apple or Google (or other applicable app distribution platform) directly with any cancellation and refund requests. For example, Apple is typically able to honor all refund requests within 30 days from the purchase date (at their discretion). Customers who subscribed to our App through the App Store will need to reach out to Apple directly at <a href="https://getsupport.apple.com/">https://getsupport.apple.com/</a>. Customers who subscribed to our App through Google Play will need to follow the instructions at <a href="https://support.google.com/googleplay/answer/2479637">https://support.google.com/googleplay/answer/2479637</a>. </p> <h2>3. General Refund Rules</h2> <p>We value any feedback and strive to make our customers happy with our products and services. However, if you are not completely satisfied, you can get a refund according to the terms provided herein.</p> <p>Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated herein or as required by applicable law. Certain refund requests may be considered on a case-by-case basis and granted at our sole discretion.</p> <p>A refund can usually be claimed only during the subscription period. If the subscription period has expired before your refund request, we will not be able to provide you with a refund.</p> <h2>4. Subscriptions</h2> <p>4.1. Free or Paid Trial. We may offer a trial subscription, either free or for a small fee. Unless you cancel before the trial period ends, you will be automatically charged the price displayed on the payment screen and/or in the Apple/Google payment pop-up for the subscription period you selected. If a trial is available, it will be clearly indicated on the price screen before checkout. If no trial is mentioned, your subscription purchase will proceed without a trial period. Occasionally, we may also offer discounted plans that renew at the standard, non-discounted rate, as well as other promotional offers that might interest you.</p> <p>Subscriptions auto-renew even if you are not actively using the App. </p> <p>4.2. Payment Method. Payment will be charged to the payment method provided at the time of purchase. This occurs upon purchase confirmation (e.g., via single-touch identification, facial recognition, entering payment details on the web, or accepting subscription terms shown on the payment screen, Apple/Google pop-up, or our website) or at the end of the trial period, if applicable. By subscribing, you authorize us to charge the applicable subscription fees to the payment method you used.</p> <p>4.3. Billing. You can purchase a FancyFace regular subscription either through the Apple App Store, Google Play Store, or directly via FancyFace’s website. Commitment subscriptions, however, are available exclusively through FancyFace’s website. If you purchase a regular subscription via the app stores, the payment will be processed through your Apple or Google Play account and charged to your credit or debit card once you select a subscription and confirm the purchase. For purchases made on our website, payment will be charged to your credit/debit card or PayPal account after you select a subscription and confirm your purchase. When your subscription auto-renews, the payment will be charged at the start of each billing period using the same payment method as the initial purchase. By subscribing, you authorize us to charge the applicable fees to this payment method.</p> <p>4.4. Introductory Offers. We may provide an introductory offer, allowing users to experience premium features at a discounted rate for a limited time as part of the subscription. This introductory offer is considered part of the subscription period, including for purposes such as cancellation within any applicable cooling-off period (if available). During the introductory offer, you may cancel your subscription no later than 24 hours before the offer period ends. If you do not cancel, your subscription will automatically continue at the standard rate, and the normal subscription price will be charged accordingly.</p> <p>4.5. Renewal and Cancellation. Your paid subscription will automatically renew at the end of the subscription period unless canceled beforehand. To prevent unexpected charges, follow these steps based on how you purchased your subscription:</p> <p>- Website Purchases: If you subscribed through our website, you can cancel the auto-renewal anytime before the renewal date by contacting us at support@fancy.care;</p> <p>- Apple App Store Purchases: If your subscription was purchased via the Apple App Store, you can cancel auto-renewals by navigating to "Manage App Subscriptions" in your Apple account settings, selecting the subscription you wish to manage, or by using the functionality currently provided by Apple;</p> <p>- Google Play Store Purchases: If your subscription was purchased via the Google Play Store, you can cancel auto-renewals in the account settings under the "Subscriptions" tab in the Google Play app or by following the cancellation process provided by Google Play.</p> <p>Please note that deleting the mobile application does not automatically cancel your subscription. Ensure you cancel your subscription before removing the app to avoid being charged further.</p> <p>For assistance or questions, contact our support team at support@fancy.care for detailed cancellation instructions.</p> <p>4.6. Refunds. Your eligibility for a refund depends on how you purchased your subscription:</p> <p>- Website Purchases: Subscriptions purchased through our website are generally non-refundable. However, refunds may be issued in certain cases, such as meeting specific criteria outlined in our Refund Policy or where applicable laws in your jurisdiction provide a cooling-off period. For more details, please review our Refund Policy;</p> <p>- Apple App Store or Google Play Store Purchases: Subscriptions bought via the Apple App Store are governed by Apple’s refund policies, and those bought via the Google Play Store are subject to Google Play’s refund policies. As a result, we are unable to process refunds for subscriptions purchased through these platforms. To request a refund, please contact Apple Support or Google Play Support directly.</p> <p>A refund can usually be claimed only during the subscription period. If the subscription period has expired before your refund request, we will not be able to provide you with a refund.</p> <p>4.7. Changes. We reserve the right to update our subscription plans, including recurring fees, and will notify you of any changes in advance. Adjusted pricing will take effect at the beginning of the next subscription period after the change is announced. By continuing to use the subscription after the new pricing takes effect, you accept the updated rate. If you do not agree with the price change, you can cancel your subscription at least 24 hours before the end of the current term to avoid further charges.</p> <p>4.8. Taxes. Tax rates and other applicable fees are determined based on the rates in effect at the time of billing. These rates may change over time due to local tax regulations in your region, city, state, or country. Any changes to the applicable tax rates will be automatically applied using the account information you have provided.</p> <h2>5. Refund for completed challenge</h2> <p>From time to time, we may offer various challenges. If you purchase a subscription on our site with the promotional offer “Complete Your 4-Week Program and Get a Full Refund” (referred to as the "Challenge"), you may qualify for a refund, provided you meet all the conditions outlined below:</p> <h4>Challenge Completion Requirements</h4> <h4>Examples:</h4> <p>Eligible for Refund: If you purchased a subscription on April 1, started the Challenge on April 10, and completed it for 28 consecutive days, you are entitled to a refund.</p> <p>Not Eligible: If you purchased a subscription on April 1, started the Challenge on April 10, completed 14 consecutive days, missed a day, and then completed another 14 consecutive days, you do not qualify since the requirement for consecutive completion was not met.</p> <p>Not Eligible: If you purchased a subscription on April 1, started the Challenge on August 1, and completed 28 consecutive days, you are not entitled to a refund because the Challenge was not completed within the 60-day time frame.</p> <p>Not Eligible: If you purchased a subscription without the promotional offer “Complete Your 4-Week Program and Get a Full Refund” and completed the Challenge for 28 consecutive days, you are not eligible for a refund since the offer was not available for your subscription.</p> <h4>Requesting a Refund</h4> <p>After completing the Challenge as stated above, you must contact us within thirty (30) calendar days by emailing us at support@fancy.care. </p> <p>Your request must include:</p> <ul> <li>The email address used to purchase the subscription.</li> <li>A brief description of the reason for the refund.</li> <li>A screenshot from the app showing that you have completed at least three training programs.</li> </ul> <h4>Examples:</h4> <p>Eligible for Refund: If you purchased a subscription on April 1, started the Challenge on April 10, completed it for 28 consecutive days, and contacted us via the contact form with all the required information, you are entitled to a refund.</p> <p>Not Eligible: If you failed to attach a correct screenshot, you are not entitled to a refund.</p> <p>Not Eligible: If you contacted us through a different method or failed to use the contact form, you do not qualify for a refund.</p> <p>Not Eligible: If you did not provide your email address or a brief description of the refund reason, you are not entitled to a refund.</p> <h4>Refund Details</h4> <p>The maximum refund amount for the Challenge is 60.00 (sixty) US dollars.</p> <p>Refunds apply only to the first subscription payment. You acknowledge and agree that no subsequent payments (e.g. payment for renewal (extension) of a subscription, payment for additional and/or special offers of goods and/or services (upsell offers) and others) are non-refundable.</p> <p>The refund will be made to the same account used for purchasing your subscription.</p> <h4>Challenge Participation Rules</h4> <p>Each user can participate in the Challenge only once. If you receive a refund for completing the Challenge, you will not be eligible for a refund again.</p> <p>Violations of other terms may result in disqualification from receiving a refund.</p> <h4>Auto-Renewal of Subscription</h4> <p>If you do not cancel the automatic renewal of your subscription, your subscription will automatically renew on the day the selected introductory plan expires. To cancel your subscription, please send us an email support@fancy.care.</p> <h3>Notes for Specific Regions</h3> <h4>If you reside in California or Connecticut</h4><p>and cancel your subscription at any time prior to midnight of the third business day following the purchase date, we will fully refund your payment. </p> <h4>If you are an EEA or UK resident</h4><p>you have the right to cancel your subscription and request a full refund without giving any reason within 14 calendar days from your purchase date, unless you expressly consent to the immediate start of your subscription and acknowledge that you lose your right of withdrawal.</p> <h4>For EU Residents</h4><p>If you are a consumer based in the EEA or Switzerland, you have an automatic legal right to withdraw from contracts for purchases of Services. However, when you purchase a single item of digital content (such as a video recording or a pdf file), you expressly agree that such content is made available to you immediately, thereby waiving your right of withdrawal and eligibility for a refund.</p> <p>By signing up for our Service, which is provided on a continuous basis (such as subscriptions to the App), you expressly consent to the immediate supply of such Service. Thus, if you exercise your right of withdrawal, we will deduct from your refund an amount proportionate to the Service provided before your withdrawal request.</p> <h3>Exercise of the Right of Withdrawal</h3> <p>Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into that contract. To exercise your right of withdrawal, you must inform us - Mobilio LTD | Unit 2340 2nd Floor 6 Market Place, Fitzrovia, London, United Kingdom, W1W 8AF, email: support@fancy.care - of your decision to withdraw from a contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not not obligatory. To meet the withdrawal deadline, you need to send your communication to us saying you wish to withdraw from the contract before the withdrawal period has expired.</p> <h4>Model Withdrawal Form</h4> <p>To: MOBILIO LTD | Unit 2340, 2nd Floor, 6 Market Place, Fitzrovia, London, United Kingdom, W1W 8AF, email: support@fancy.care</p> <ul> <li>I hereby give notice that I withdraw from my contract of the following service:</li> <li>Received on: [Date]</li> <li>Name: [Your Name]</li> <li>Address: [Your Address]</li> <li>Signature: (required only if sent by post mail)</li> <li>Date: [Date]</li> </ul> </body> </html> Save